We can be reached by email, telephone, or fax. You can get in touch with an actual live person to answer all of your questions. To place an order by phone please call us between 8 a.m. and Midnight EST Monday through Saturday (Sunday 8 a.m. to 11 p.m). Any messages left after hours will be returned promptly the next business day. Please feel free to contact us anytime with questions or comments regarding products, order status or general questions at customerservice@justmurals.com or at 1-800-573-2256.
- E-mail: customerservice@justmurals.com
- Phone: 1-800-573-2256
- Fax: 1-866-674-9781
- Hours: Mon-Sat: 8am - Midnight EST; Sun 8am - 11pm
- Shipping Address:
6902 Hawthorn Park Drive
Indianapolis, Indiana 46220
U.S.A.
- Billing Address:
P.O. Box 301133
Indianapolis, Indiana 46230-1133
U.S.A.
JustMurals.com offers you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts.
No sales tax will be charged to delivery locations outside of the state of Indiana. We are required to collect 7% sales tax on all orders shipped to an Indiana address.
We guarantee all items sold on our website to be free from defect. We will exchange any defective product at no charge to you the customer. If you feel that the product is damaged or defective in any way, or if you received the wrong item in error, please contact Customer Service at (800)573-2256. You must call us to obtain return authorization.
If you are not satisfied with your purchase, you may return the item in its original condition for an exchange or refund. Murals/wallpaper that have been unrolled cannot be returned for credit. All returns must be made within 10 days of the customer's receipt of merchandise. You must call us to obtain return authorization. Customers are entitled to receive a credit equal to the product's price, less a modest restocking fee to cover our shipping & bank charges. Return shipping is the buyer's responsibility.
NOTE: All returned items must be sealed in the original package. Murals/wallpaper that have been unrolled cannot be returned for credit.
- Unfortunately, we cannot refund shipping costs, and the return shipping costs are the responsibility of the customer.
- If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined on our Customer Care page in the Shipping Information section.
- All sale items are final sale
If you have any questions regarding our policies, feel free to contact us at customerservice@justmurals.com or at 1-800-573-2256.
Orders are generally fulfilled within 24-36 hours of order placement. If you require an expedited order, please contact customer service after placing your order to ensure that it ships within an acceptable timeframe. Orders are typically processed at 1:30 p.m. each day and are not shipped on Saturday, Sunday or holidays.
We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept checks, money orders, and wire transfers. Make checks or money orders payable to "eGroup Inc.".
Shipping charges are determined based on a UPS real-time calculation. These rates apply only to orders shipped via ground shipping within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability.
| For Orders Totaling |
Shipping Charges |
Shipping Method |
| Up to $98.99 |
UPS Calculated |
UPS Ground |
| $99 and Up |
FREE |
UPS Ground |
Express Shipping
| Shipping Method |
Shipping Charges |
Note |
| UPS Next Day Air |
Calculated during checkout |
Must note Saturday delivery |
| UPS 2nd Day Air |
Calculated during checkout |
Must note Saturday delivery |
| UPS 3 Day Select |
Calculated during checkout |
No Saturday delivery available |
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above. Please note, that any applicable duties or taxes imposed by the international destination country will be billed to you directly, and are the responsibility of the customer. We do not collect money on your behalf for duties and taxes.
| Destination |
Shipping Charges |
Shipping Method |
| Alaska |
$15 + $5 per item |
U.S. Postal Service Priority Mail |
| Hawaii |
$15 + $5 per item |
U.S. Postal Service Priority Mail |
| Canada |
$15 + $5 per item |
U.S. Postal Service Priority Mail |
| AFO/FPO |
$15 + $5 per item |
U.S. Postal Service Priority Mail |
| International |
$32 + $5 per item |
U.S. Postal Service Priority Mail |
For orders being shipped via UPS Ground, please see the UPS Ground Map below. International Orders being shipped via US Postal Service Priority Mail takes 6-10 days.
Orders placed on JustMurals.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
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